Current COVID-19 Operating Procedures

The shop is OPEN to walk-in. We are limited to 15% capacity, ordered by The Ontario Government. (3 People)
We are open for Curb-Side pickup/dropoff.
Our E-Store is open for Curb-side Pickup & Delivery.

Due to the overwhelming demand and the world-wide bicycle and parts shortage, we are inundated with hundreds of inquiries every day. We are unable to answer or make many phone calls.

 TEXT US            E-MAIL US 

If you call, listen to the auto-attendant carefully. Leave a clear, detailed message. 519-751-2825  
We respond as quickly as we can, likely by text. Please, leave your cell number.

The E-Store inventory updates hourly. Every bike and nearly everything else we have in stock is listed. Time taken to inquire, then wait for us to respond is a risk of losing out. Credit Card orders are easy to cancel for unavailable items.

Sales
- MASKS MUST BE WORN INSIDE THE STORE. If you can't wear one, ring our doorbell. we will assist you outside.
- 3 CUSTOMER LIMIT for no more than 5 MINUTES. We have a designated area you may need to wait in.
- Please give our staff and other customers 6 feet of space at all times.
- Our Webstore shows what we have available/coming. You will need to get a Wait List Voucher to reserve a bike.
- New bicycles need to be assembled. This can take up to 3 business days.
- Online, in-stock equipment orders typically take 1-2 hours to process. We contact you when ready for pickup.
- Special orders - Due to factors beyond our control, can take 4-14 days.
- No on-the-curb product showings. All bikes and nearly everything else we have is listed in the E-Store. Sizing Charts
- Test rides are suspended. 
- Receipts are required for all returns and exchanges. Policies

Service & Repairs
- We do not make appointments. We are servicing bicycles as efficiently as we can on a first-in, first-out basis.
- Assuming we have all necessary parts, Our maximum turn-around time is currently 7 days, 2 days for tires & tubes. *This can change without notice*
- Bring the bike(s) to the shop during our operating hours. We will assess the repair. We work on a first in, first out basis. 
- Please give our staff and other customers 6 feet of space at all times.
- Please be aware, some parts are in short supply. 
- Prompt pick up upon completion is appreciated. We have limited storage space.
- Please do not check on the status of your repair unless it has been more than 7 days.
- We reserve the right to refuse any work.

The bicycle industry is experiencing a bicycle and component shortage. We are doing our best to navigate this quickly changing and challenging situation. For more information on the shortage, click HERE 

Your patience is appreciated!

Updated  June 11 2021