Brantford Cyclepath's COVID-19 Strategy
We are currently closed to walk-in traffic. Our web-store is OPEN )
We are open by appointment to drop off/pick-up repairs and pick-up purchases.
Please see the text below for our full Operations Procedures
May 19 2020 Update.
To our valued customers and friends. After closing our doors to walk-in traffic on March 17th, and operating by curb-side pickup and our online store, we see the light at the end of the tunnel.
We've been asked over the last few days, "Are you opening your doors for walk-in."
At this point, we aren't ready!
For the time being, we will operate as we have been successfully doing over the last exhausting 8 weeks. We will announce when we are ready for Phase 1
Thank-you for your patience and understanding.
Our current COVID-19 Operating Procedures
PLEASE, DO NOT ENTER THE STORE. Under no circumstances is this allowed at this time.
We have limited our hours until further notice:
Monday to Friday: 11:00 AM - 5:00 PM
Saturday: 11:00 AM - 4:00 PM
Bicycles for Service:
1: Text, email or call us to let us know what your bike is and the work you believe is required. TEXTING is PREFERRED. Your patience is appreciated as we may be engaged in several conversations at the same time. Let us know what time you wish to drop it off withing the hours listed above. We will need a name and email address.
2: Put a note on your bike with your name, cell number, email address, and a list of the things you feel needs to be addressed on your bicycle(s).
3: Please text when you arrive, put your bike in our rack, then press our doorbell (Blue Sign) with your elbow. Step back, we will bring your bike(s) inside as soon as possible. Please Sanitize Your Bike Prior to Drop Off
4: As required, we will assess your bike(s) and provide a quote for the required work.You can decide how or if you wish to proceed.
5: You will be notified when everything is ready for pickup. Please note; we are not scheduling any same-day service. The only exception might be a tire and/or tube, but this is not guaranteed. Please pick up your bike as soon as possible as we do not have the space to store your bike.
6: We can accept payment via our On-line store, E-transfer or By Credit Card over the phone. NO CASH PAYMENTS. On-line payments are preferred if possible.
7: For collection outside the store, text us when you arrive so we know who you are, then press our doorbell (Blue Sign) with your elbow. We will place your bicycle(s) outside for you. Please give us at least 2 meters of space from our door.
PLEASE NOTE: We are doing the best we can with limited staff and resources. Currently we are working on a 5-7 day turn-around. First-in, first-out. We are not taking any appointments.
Sales of Bicycles, Equipment or Clothing
1: Order online through our web-store at any time. Text, email or call us for advice and to answer any questions.
TEXTING is PREFERRED. Your patience is appreciated as we may be engaged in several conversations at the same time.
2: We can accept payment via On-line store, E-transfer or By Credit Card over the phone. NO CASH PAYMENTS. On-line payments are preferred.
3: We will notify you when your order is ready for pickup. During the day, If it is a simple order, we need at least 30 minutes to process. If it is a bicycle purchase, Please give us some time to prep and/or assemble. Same-day may not be possible.
4: For collection outside the store, text us when you arrive so we know who you are, then press our doorbell (Blue Sign) with your elbow. We will place your bicycle(s) outside for you. Please give us at least 2 meters of space from our door.
Test Rides are prohibited at this time.
Our online store is fully operational. If you need any assistance, please call, text or email us
Contact us by email HERE
Call or Text us at 519-751-2825
We suggest following us on Facebook
Please, if you have to speak to us, we would appreciate it if you could keep the length of the call to a minimum, as we are terribly understaffed. Our time is precious.
Thank-you for your patience, support and understanding at this time. It is just as weird for us as it is for you!
Together we will get through this!