Policies & Shipping
Returns & Exchanges - In Store
- A receipt is REQUIRED for all returns and exchanges.
- Our general policy is to refund within 14 days of purchase. We provide a store credit within 15-30 days of purchase.
- There are no returns on installed or customized items.
- Bicycle returns are subject to a restocking fee of 15%, Minimum $50. This covers the labour to register, assemble, preprepare, install accessory items etc., then un-do all these steps to make the bike re-saleable. The bike must be in the condition it left the store in. There are no returns for any special ordered bikes.
- All packaging and products must be in re-saleable condition. We reserve the right to refuse a return if we can not easily return it to the same condition it sold in.
- Electronics such as, but not limited to Garmin or Wahoo GPS units are not returnable if they have been opened. The factory seal must be intact.
- No refunds on payments or deposits.
- Specially ordered items are not returnable.
- Labour fees are not refundable.
FINAL SALE on CLEARANCE or CLOSEOUT ITEMS
Returns & Exchanges - On-Line
Within 14 days of receiving a shipment, if there’s a problem with something you purchased from us, you can either bring it to our store or ship it back to us. We refund shipping costs on damaged or incorrect merchandise only. The customer is responsible for shipping costs for all other returns. If we covered shipping for the original order, we will charge whatever the original shipping costs were back to the customer.
All Merchandise and packaging must be in the same condition it was shipped in. Items must not have been used or installed. We reserve the right to refuse any items that we cannot be easily returned to the same condition originally sold in.
Please request a return authorization number. This number needs to be clearly marked on the outside of the package or the item will be refused.
Complimentary Bicycle Service Plan
Every bicycle sold by The Brantford Cyclepath comes with a complimentary 2-year service plan. This includes two Annual Tune-Ups, free minor adjustments and covers labour on manufacturer’s defect warranties for this period. This plan expires 2 years from the purchase date. There are no extensions and it is not transferable.
Minor adjustments are solutions that take 5-10 minutes to resolve. More than that is considered one of the tune-ups.
When you bought your bicycle, we put your receipt into your "Red Slip". Please bring this with you when you come in for any bicycle service plan work.
Be prepared to leave the bicycle with us for what our current turn-around time is.
Test Ride Policy
In general terms, we allow free test rides with certain restrictions:
- No test rides for anybody under the age of 18
- A helmet must be worn. We can supply the helmet.
- Photo ID (Preferrably a Driver's Licence) is required.
- The bike must stay in our parking lot for the test ride and must come back as clean as it went out.
- On a test ride, the bike must not be used for dropping off curbs, wheelies, cat-walks, hitting pot-holes or any stunt. The bike must come back undamaged.
- Test rides are limited to no more than 2 bikes. A test ride is to see how a bike handles and feels, not to ride all of our inventory.
- No test rides will be permitted in inclimate weather. We shouldn't need to clean the bike after a test ride.
We reserve the right to refuse any test ride.
Please complete THIS FORM to reserve a test ride time and date.
On-Line Prices & Information
Our website is intended to help you make informed purchasing decisions. We make every effort to maintain current and accurate prices on our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit, calling, texting or emailing us. Thank you!
Manufacturers' Warranty Policies
For information on our suppliers' warranties:
Please email us if your brand is not listed or need more warranty information. We try to keep this section up-to-date. If a link is broken, please let us know.
Be sure to REGISTER YOUR BICYCLE WARRANTY
Bicycle Warranty in Brief
Excellent customer service ranks very high on our priority list. We attend to warranty issues subject to manufacturers/suppliers conditions and procedures. Warranties specifically cover manufacturers’ defects in materials and craftsmanship. It is important to note the difference between a warrantable defect and user abuse or damage. Abuse, accidental damage and normal wear and tear are not covered under any warranty.
There is no warranty for tires, tubes, chains, cassettes, cables, brake pads, grips, saddles, brake rotors, bearings, spokes or derailleur hangers. These items can and do wear out or break with normal bicycle use and should be replaced when necessary.
There is no warranty for components that fail due to crash damage, excessive wear, extreme distance, abuse, mis-use or misadventure.
Tire and/or tube punctures / flats are unforeseeable and a normal part of bike riding and are not covered in any way.
If anybody other than staff in our service department installs, adjusts, changes or removes components during the 2-year period, the warranty may be void in part or in full. Labour to re-assemble or re-adjust tinkered-with components is not covered. Components that customers install themselves are at risk of voided warranties. We recommend having us install all components and pay appropriate labour to do so.
For Full text of our warranty policies, please go down to the Brantford Cyclepath Warranties - Full Text section further down this page.
E-Bikes must be stored at manufacturer recommended temperatures, charged with the correct charging system and procedure, and must not have been modified in any way. Please look at the policies for your brand of bike under "Manufacturer's Warranty Policies" section
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Ground shipping available for apparel and equipment.
*Orders under $199.99 have a base shipping rate of $17.99 in Ontario, Canada. (*There may be extra charges added for larger and/or heavier items)
*Orders over $200.00 have a base shipping rate of $9.99 in Ontario, Canada. (*There may be extra charges added for larger and/or heavier items)
We do not ship bicycles. In-store pickup only.
Note: Orders usually ship within 1-2 business day of being placed, as long as everything is in stock. If we have to special order anything, we are at the mercy of receiving these items first, (We will not ship partial orders). We will send you tracking information for your package once it is generated from the shipping company.
Please note; Larger and/or heavier packages may be subject to additional shipping and handling charges. Our system calculates this at checkout.
We do not take responsibility for items stolen from your delivery address. Please be sure to have an appropriately secure location.
Shipping to provinces and territories outside of Ontario have have different charges.
We do not air-freight any order.
We do not ship outside Canada.
Brantford Cyclepath Warranties - Full Text
Manufacturers’ warranties do vary but in general terms unless specified to the contrary, are as follows;
Warranties apply only to the original purchaser and are not transferable.
The manufacturer/supplier has the last word on what is deemed a warranty. Products deemed to not be covered by a warranty are not the responsibility of The Brantford Cyclepath.
ABUSE, ACCIDENTS and INCIDENTS are NOT DEFECTS. Abused or damaged items are NOT COVERED UNDER ANY WARRANTY. No bicycle or component is indestructible, regardless of what it is built for. It is the customers’ responsibility for damage due to riding style, technique, lack of maintenance, environment or weather.
BICYCLE FRAME: Every brand has a specific policy for frames. Consult the brand booklet or website for details.
DERAILLEUR HANGERS: Replaceable derailleur hangers ARE NOT covered under any warranty. These are designed to fail in the event of an impact. This is to try to save the derailleur and frame from damage.
BICYCLE COMPONENTS: All components on bikes have the same warranties as if they were sold separately. Some components make noise when performing properly. Weather and moisture has a lot to do with component noise. See PARTS and ACCESSORIES section below.
SERVICE: Minor adjustments and labour on warranty claims for bicycles is covered for a maximum of 2 years from date of purchase by The Brantford Cyclepath. Defective items are repaired or replaced at the suppliers’ discretion. Bicycles come with 2 tune-ups, the first is required within 12 months to qualify for the 2nd year service. Labour to eliminate noises or to modify components are not covered under the service plan. Some chargeable parts may be required. Minor adjustments are typically considered, but not necessarily limited to brake and gear adjustments.
WARRANTY STATUS: Status will be determined from the manufacturer/supplier before work commences. If the claim needs to be rushed, labour and components will be charged out, then credited or refunded if/when accepted as a warranty. Warranties often take some time to complete. Patience is appreciated.
PARTS and ACCESSORIES: Most parts and accessories are warranted to be free of defects for 1 year from purchase. Defective items will be repaired, assembled or replaced at the supplier’s discretion. Warranties on components purchased at, but not installed or adjusted by our qualified technicians will be void, and are not returnable under any circumstances. Manufacturer/suppliers will have more details on their web-sites.
WARRANTY EXCEPTIONS: There is no warranty for tires, tubes, chains, cassettes, cables, casings, hydraulic brake lines, brake pads, grips, saddles, spokes, brake rotors or bearings. These items wear out and/or break with normal use. Replace them when required. There is no warranty for components we didn't install. There is no warranty for decals, paint, finish, chrome plating or fading.
Tire and/or tube punctures are a normal part riding a bicycle and are not covered in any way.
If anybody other than our service department installs, adjusts, changes, modifies or removes components during the 2-year period, the warranty could be void in part or in full. Labour to re-assemble or re-adjust is not covered under the service plan.
CLOTHING and HELMETS: Repaired or replaced at the suppliers’ discretion. Used helmets and clothing are not returnable. Returned clothing must have all the original tags attached or they will be considered used.
LABOUR: Charged labour services are covered for 10 days from completion.
MAINTENANCE and REPAIR: It is the bicycle owners' responsibility to keep the bike maintained. We cannot take responsibility for poorly maintained machines. Parts and tires wear out with use. Some parts corrode. Excessive use, abuse or poor storage are not our responsibility. We can only look after what is brought to us in whatever condition that may be at the time.
SHIPPING: Costs incurred shipping any warranty items to-or-from a supplier will be charged to the customer.
The Brantford Cyclepath reserves the right to change any of these policies without notice.
Revised October 2021
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We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties. They will not use this information for any other purposes.
Brantford Cyclepath Information
Our legal business name is 1541112 Ontario Ltd.
Our HST/CRA number is 899442602