Christmas Exchanges and Returns 
 

- We will not be accepting any returns or exchanges between Dec 27 and January 3. We will be closed to count inventory on January 2-3.
- We accept Christmas exchanges and returns until January 17th 2026.  
- The receipt must be dated between November 1st and Dec 24th 2025. 
- No exchanges to take advantage of reduced prices will be permitted.
- In the case of a Credit Card or Debit return, unless the original card is presented, a store gift card will be issued. 
 
PLEASE BRING THE RECEIPT. No exchanges or returns will be permitted without an original or gift receipt.
 

Shipping Options

Ground shipping available for apparel and equipment.

*Orders under $199.99 have a base shipping rate of $17.99 in Ontario, Canada.  (*There may be extra charges added for larger and/or heavier items)

*Orders over $200.00 are free in Ontario, Canada.  (*There may be extra charges added for larger and/or heavier items)

We do not ship bicycles. In-store pickup only.

Note: Orders usually ship within 1-2 business day of being placed, as long as everything is in stock. If we have to special order anything, we are at the mercy of receiving these items first, (We will not ship partial orders). We will send you tracking information for your package once it is generated from the shipping company.

Please note; Larger and/or heavier packages may be subject to additional shipping and handling charges. Our system calculates this at checkout.

We do not take responsibility for items stolen from your delivery address. Please be sure to have an appropriately secure location.

Shipping to provinces and territories outside of Ontario have have different charges.

We do not air-freight any order.

We do not ship outside Canada.

Returns & Exchanges - On-Line

Within 14 days of receiving a shipment, if there’s a problem with something you purchased from us, you can either bring it to our store or ship it back to us. The customer is responsible for shipping costs for all other returns unless the item is defective, damaged or incorrect.  If the order was shipped for free, ($200 + Order), and the net value of the order drops below the free freight threshold, we will charge the original shipping costs were to the customer.

Items marked as "CLOSEOUT" or "CLEARANCE" are Final Sale. These items cannot be returned or exchanged. No Exceptions. These items have a sale price that ends in .88

All Merchandise and packaging must be in the same condition it was shipped in. Items must not have been used or installed. We reserve the right to refuse any items that we cannot be easily returned to the same condition originally sold in.

Please request a return authorization number. This number needs to be clearly marked on the outside of the package or the item will be refused.

We are not responsible for undeliverable packages. Customers are responsible for ensuring that someone is available to receive the delivery at the provided shipping address, or for making suitable arrangements to retrieve the package from a carrier depot if necessary. We send out packages requiring a signature, so we can ensure delivery, protecting both us and the receiver if the package should go missing.

Any shipping fees incurred due to a package being returned to our shop—including return shipping charges—are the responsibility of the customer. 

For any returned order that originally qualified for free shipping, the cost of the original outbound shipping will be deducted from the refund.

Please refer to "Returns & Exchanges - In-Store for item guidelines.

"Special Order" items are not returnable. These would be items we have to order directly from our suppliers. The order will show "From Suppliers' Warehouse"

A 15% restocking fee will apply to all returned online items, $10 minimum.

Returns & Exchanges - In Store

- A receipt is REQUIRED for all returns and exchanges.
- Our general policy is to refund within 14 days of purchase. We provide a store credit within 15-30 days of purchase.
- There are no returns on installed or customized items. This includes items we have installed.
- Bicycle returns are subject to a restocking fee of 15%, Minimum $50. This covers the labour to register, assemble, preprepare, install accessory items etc., then un-do all these steps to make the bike re-saleable. The bike must be in the condition it left the store in. There are no returns for any special ordered bikes.
- All packaging and products must be in re-saleable condition. We reserve the right to refuse a return if we can not easily return it to the same condition it sold in.
- Electronics such as, but not limited to Garmin or Wahoo GPS units are not returnable if they have been opened. The factory seal must be intact.
- Clothing must not have been worn and the tags must not have been removed.
- Shoes must not have been worn or used. Cleats for clipless pedals must not have been installed.
- Trainers cannot be returned if they have been used, have had a cassette installed, or show any signs of usage whatsoever.
- No refunds on payments or deposits. We are not a bank. Payments and Deposits are intended for an eventual purchase.
- "Special Order" items are not returnable.
- Labour fees are not refundable
- Items marked as "CLOSEOUT" or "CLEARANCE" are Final Sale. These items cannot be returned or exchanged. No Exceptions. These items have a sale price that ends in .88

Tools

Please be advised that we do not guarantee, warranty, or accept returns for any tools that have been damaged or broken due to misuse, mishandling, or a lack of mechanical proficiency. There are many online resources available to help you learn to use your bicycle tools. We do not teach proper tool usage, however we are here to offer quick tips and advice.

Chain link tools are especially prone to breakage when not used correctly.

Some of our brands have their own warranties. Please check with them about any tool warranty concerns.
Park Tool Limited Lifetime Warranty
Pro Tools Limited Lifetime Warranty

Tools that have clearly been used are not returnable.

Complimentary Bicycle Service Plan
Click HERE for our Complimentary Bicycle Service Plan

Test Ride Policy
In general terms, we allow free test rides with certain restrictions:

- No test rides for anybody under the age of 18
- A helmet must be worn. We can supply the helmet.
- Photo ID (Preferrably a Driver's Licence) is required.
- The bike must stay in our parking lot for the test ride and must come back as clean as it went out.
- On a test ride, the bike must not be used for dropping off curbs, wheelies, cat-walks, hitting pot-holes or any stunt. The bike must come back undamaged.
- Test rides are limited to no more than 2 bikes. A test ride is to see how a bike handles and feels, not to ride all of our inventory.
- No test rides will be permitted in inclimate weather. We shouldn't need to clean the bike after a test ride.
- No more than one bike can be test ridden at a time

We reserve the right to refuse any test ride.

Please complete THIS FORM to reserve a test ride time and date.

On-Line Prices & Information

Our website is intended to help you make informed purchasing decisions. We make every effort to maintain current and accurate prices on our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit, calling, texting or emailing us. Thank you!

Manufacturers' Warranty Policies

For information on our suppliers' warranties:

Specialized    Cannondale    Rocky Mountain    GT    Haro    DCO    Radio    ENVO

Shimano    Sram    RaceFace    Thule    Crank Bros    Sugoi    Garmin    Elite    Wahoo

Serfas    Axiom    Bike Guard    Camelbak    Tektro    Jagwire    Park Tool    Giro    BOA 

Please email us if your brand is not listed or need more warranty information. We try to keep this section up-to-date. If a link is broken, please let us know.
Be sure to REGISTER YOUR BICYCLE WARRANTY 

E-Bikes

E-Bikes must be stored at manufacturer recommended temperatures, charged with the correct charging system and procedure, and must not have been modified in any way. Please look at the policies for your brand of bike under "Manufacturer's Warranty Policies" section.

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Deposits and Gift Cards

Layaway and special order deposits are non-refundable. Gift cards cannot be returned or redeemed for cash.

Corrosion & Rust Warranty Policy

Corrosion and rust are considered normal wear and are the sole responsibility of the bicycle owner. No manufacturer warranty, shop warranty, or service plan covers damage, performance issues, or replacement of corroded or rusted parts.

Exceptions (Service Plan Holders Only):

• Labour to replace a chain is covered when the replacement chain is purchased from Brantford Cyclepath during one of the inclusive complimentary tune-ups.

• Labour to replace cables is covered when the replacement cables are purchased from Brantford Cyclepath during one of the inclusive complimentary tune-ups.

Important Notes:

• Regular cleaning, drying, and lubrication are required to prevent corrosion for any bicycle.

• Exposure to moisture, salt, sweat, and road contaminants accelerates corrosion and is not considered a manufacturing defect.

• Any part replacement due to corrosion will be billed for parts and installation unless specifically covered under the service plan provisions.

Brantford Cyclepath Warranties - Full Text

Manufacturers’ warranties do vary but in general terms unless specified to the contrary, are as follows;

Warranties apply only to the original purchaser and are not transferable.

The manufacturer/supplier has the last word on what is deemed a warranty. Products deemed to not be covered by a warranty are not the responsibility of The Brantford Cyclepath.

ABUSE, ACCIDENTS and INCIDENTS are NOT DEFECTS. Abused or damaged items are NOT COVERED UNDER ANY WARRANTY. No bicycle or component is indestructible, regardless of what it is built for. It is the customers’ responsibility for damage due to riding style, technique, lack of maintenance, environment or weather.

BICYCLE FRAME: Every brand has a specific policy for frames. Consult the brand booklet or website for details. The frame serial number must not be modified or removed.

DERAILLEUR HANGERS: Replaceable derailleur hangers ARE NOT covered under any warranty. These are designed to fail in the event of an impact. This is to try to save the derailleur and frame from damage.

BICYCLE COMPONENTS: All components on bikes have the same warranties as if they were sold separately. Some components make noise when performing properly. Weather and moisture has a lot to do with component noise. See PARTS and ACCESSORIES section below.

SERVICE: Minor adjustments and labour on warranty claims for bicycles is covered for a maximum of 2 years from date of purchase by The Brantford Cyclepath. Defective items are repaired or replaced at the suppliers’ discretion. Bicycles come with 2 tune-ups, the first is required within 12 months to qualify for the 2nd year service. Labour to eliminate noises or to modify components are not covered under the service plan. Some chargeable parts may be required. Minor adjustments are typically considered, but not necessarily limited to brake and gear adjustments.

WARRANTY STATUS: Status will be determined from the manufacturer/supplier before work commences. If the claim needs to be rushed, labour and components will be charged out, then credited or refunded if/when accepted as a warranty. Warranties often take some time to complete. Patience is appreciated.

PARTS and ACCESSORIES: Most parts and accessories are warranted to be free of defects for 1 year from purchase. Defective items will be repaired, assembled or replaced at the supplier’s discretion. Warranties on components purchased at, but not installed or adjusted by our qualified technicians will be void, and are not returnable under any circumstances. Manufacturer/suppliers will have more details on their web-sites.

WARRANTY EXCEPTIONS: There is no warranty for tires, tubes, chains, cassettes, cables, casings, hydraulic brake lines, brake pads, grips, saddles, spokes, brake rotors or bearings. These items wear out and/or break with normal use. Replace them when required. There is no warranty for components we didn't install.  There is no warranty for decals, paint, finish, chrome plating or fading.

Tire and/or tube punctures are a normal part riding a bicycle and are not covered in any way.

If anybody other than our service department installs, adjusts, changes, modifies or removes components during the 2-year period, the warranty could be void in part or in full. Labour to re-assemble or re-adjust is not covered under the service plan.

CLOTHING and HELMETS: Repaired or replaced at the suppliers’ discretion. Used helmets and clothing are not returnable. Returned clothing must have all the original tags attached or they will be considered used.

LABOUR: Charged labour services are covered for 10 days from completion.

MAINTENANCE and REPAIR: It is the bicycle owners' responsibility to keep the bike maintained. We cannot take responsibility for poorly maintained machines. Parts and tires wear out with use. Some parts corrode. Excessive use, abuse or poor storage are not our responsibility.  We can only look after what is brought to us in whatever condition that may be at the time.

SHIPPING: Costs incurred shipping any warranty items to-or-from a supplier will be charged to the customer.

TOOLS: Tools that customers use and break due to mis-use, incorrect technique or incompetence are not returnable.  Some manufacturers' offer a warranty/guarantee on their tool products. Please check with those companies' policies to see if the tool qualifies for a warranty.
     
The Brantford Cyclepath reserves the right to change any of these policies without notice.  

Revised November 2023

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties. They will not use this information for any other purposes.

Brantford Cyclepath Information

Our legal business name is 1541112 Ontario Ltd.
Our HST number is 899442602