Policies and Shipping

Returns and Exchanges

We do have to insist on a receipt for all returns and exchanges.  Our general policy is to refund within 10 days of purchase. Store credit within 11-30 days of purchase. 

There are no returns on bicycles or installed items. 

Packaging and product must be in re-saleable condition.

No refunds on payments or deposits

FINAL SALE on CLEARANCE ITEMS

BICYCLE WARRANTY IN BRIEF
Every bicycle sold at The Brantford Cyclepath has a 2-year service plan. This includes 2 tune-ups, free minor adjustments and covers labour on manufacturer’s defect warranties. This plan expires 2 years from the purchase date. No extensions. Not transferrable.

There is no warranty for tires, chains, cassettes, cables, brake pads, grips, saddles, brake rotors, bearings,  spokes or derailleur hangers. These items can and do wear out or break with normal bicycle use and should be replaced when necessary.

There is no warranty for components that fail due to riding or crash damage. 

Tire and/or tube punctures are a normal part of bike riding and are not covered in any way.

If anybody other than our service department installs, adjusts, changes or removes components during the 2-year period, the warranty might be void in part or in full. Labour to re-assemble or re-adjust is not covered. Components that customers install themselves are at risk of voided warranties. We recommend having us install all components and pay appropriate labour to do so.

For more information on your bike’s warranty:

Specialized    Cannondale    GT Bicycles     We The People    FIT BMX     Haro BMX     Fiend BMX

Please email us if your brand is not listed or need more warranty information.

Warranties

Excellent customer service ranks very high on our priority list. We attend to warranty issues subject to manufacturers/suppliers conditions and procedures. Warranties specifically cover manufacturers’ defects in materials and craftsmanship. It is important to note the difference between a warrantable defect and user abuse or damage. Abuse, accidental damage and normal wear and tear are not covered under any warranty. 

Manufacturers’ warranties do vary but in general terms unless specified to the contrary, are as follows;

Warranties apply only to the original purchaser and are not transferrable.

The manufacturer/supplier has the last word on what is deemed a warranty. Products deemed to not be covered by a warranty are not the responsibility of The Brantford Cyclepath.

ABUSE, ACCIDENTS and INCIDENTS are NOT DEFECTS. Abused or damaged items are NOT COVERED UNDER ANY WARRANTY. No bicycle or component is indestructible, regardless of what it is built for. It is the customers’ responsibility for damage due to riding style, technique, lack of maintenance, environment or weather.

BICYCLE FRAME: Every brand has a specific policy for frames. Consult the brand booklet or website for details.

DERAILLEUR HANGERS: Replaceable derailleur hangers ARE NOT covered under any warranty. These are designed to fail in the event of an impact. This is to try to save the derailleur and frame from damage.

BICYCLE COMPONENTS: All components on bikes have the same warranties as if they were sold separately. Some components make noise when performing properly. Weather and moisture has a lot to do with component noise. See PARTS and ACCESSORIES section below.

SERVICE: Minor adjustments and labour on warranty claims for bicycles is covered for a maximum of 2 years from date of purchase by The Brantford Cyclepath. Defective items are repaired or replaced at the suppliers’ discretion. Bicycles come with 2 tune-ups, the first is required within 12 months to qualify for the 2nd year service. Labour to eliminate noises or to modify components are not covered under the service plan. Some chargeable parts may be required. Minor adjustments are typically considered, but not necessarily limited to brake and gear adjustments.

WARRANTY STATUS: Status will be determined from the manufacturer/supplier before work commences. If the claim needs to be rushed, labour and components will be charged out, then credited or refunded if/when accepted as a warranty. Warranties often take some time to complete. Patience is appreciated.

PARTS and ACCESSORIES: Most parts and accessories are warranted to be free of defects for 1 year from purchase. Defective items will be repaired, assembled or replaced at the supplier’s discretion. Warranties on components purchased at, but not installed or adjusted by our qualified technicians will be void, and are not returnable under any circumstances. Manufacturer/suppliers will have more details on their web-sites.

WARRANTY EXCEPTIONS: There is no warranty for tires, chains, cassettes, cables, brake pads, grips, saddles, spokes, brake rotors or bearings. These items wear out and/or break with normal use. Replace them when required.  There is no warranty for components we didn't install.

Tire and/or tube punctures are a normal part riding a bicycle and are not covered in any way.

If anybody other than our service department installs, adjusts, changes or removes components during the 2-year period, the warranty could be void in part or in full. Labour to re-assemble or re-adjust is not covered.

CLOTHING and HELMETS: Repaired or replaced at the suppliers’ discretion. Used helmets and clothing are not returnable. Returned clothing must have all the original tags attached or they will be considered used.

LABOUR: Charged labour services are covered for 10 days from completion.

SHIPPING: Costs incurred shipping any warranty items to-or-from a supplier will be charged to the customer.
     
The Brantford Cyclepath reserves the right to change any of these policies without notice.  

Revised January 2019

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Shipping Options

Ground shipping available for apparel and accessory items. 

*Free ground shipping for purchases over $100.  (*May have charges added due to size and/or weight)

In-store pickup is available for all items, including bikes.

Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside Canada.